Effective Date: November 4, 2024
General Handy Pro Services (“Company,” “we,” “us,” or “our”) values the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, share, and protect information gathered from individuals (“you” or “users”) accessing or using our services, website, and related platforms. By engaging with our services, you consent to the practices described in this policy.
- Information We Collect
We collect information in various ways to provide, improve, and personalize our services. The types of information we collect include:
1.1 Personal Information
- Contact Details: Full name, email address, phone number, and home address.
- Identification Information: In certain cases, we may collect identification numbers or details as required by law or for verification purposes.
1.2 Service-Related Information
- Service History: Details regarding the services you requested, work performed, and associated costs.
- Property Details: Information about your property or area where services are to be provided, such as measurements or images, to facilitate service planning.
1.3 Payment Information
- We may collect payment-related information, including payment card details, billing address, and transaction details. This information is processed securely by our payment provider.
1.4 Website and Online Data
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking tools to gather information about your use of our website, including IP address, browser type, and pages viewed. You can manage your cookie preferences through your browser settings.
- Analytics: Data related to your online activity, collected through services such as Google Analytics to understand user engagement and improve our website performance.
1.5 Communications
- We may record and retain communications between you and our team, including emails, phone calls, and chat messages, for quality control, training, and dispute resolution.
- How We Use Your Information
Your information is used for various purposes necessary for delivering and improving our services:
2.1 Service Delivery and Customer Support
- To provide, manage, and personalize services based on your needs.
- To communicate with you regarding service updates, billing, scheduling, and feedback.
- To process payments and handle requests for refunds or adjustments.
2.2 Improvement and Development
- To analyze usage patterns and feedback to improve our website, service offerings, and customer experience.
- To develop new features and functionalities based on user needs and behavior.
2.3 Marketing and Promotions
- To send you updates, offers, and promotions relevant to the services you may need, provided you have not opted out of marketing communications.
- To customize advertising on our website or third-party sites based on your preferences.
2.4 Legal and Compliance
- To comply with legal obligations, including verification processes, tax reporting, and maintaining records as required by law.
- To detect and prevent fraudulent activities, abuse, or security threats.
- How We Share Your Information
We respect your privacy and only share your personal information with third parties under specific circumstances:
3.1 Service Providers
- We may share information with third-party service providers who support our operations, such as payment processors, IT service providers, and marketing partners, bound by confidentiality agreements.
3.2 Business Transfers
- If our business is acquired or merged with another company, your information may be transferred as part of the transaction. In such cases, you will be notified, and any change in privacy practices will be outlined.
3.3 Legal Requirements
- We may disclose your information if required by law, court order, or legal process, or if necessary to protect our rights, property, or the safety of our clients and employees.
3.4 Consent
- We will share your information with third parties when you provide explicit consent or request such sharing, for example, if you ask us to share service details with another contractor.
- Data Security
4.1 Security Measures
- We use commercially reasonable security practices to protect your information against unauthorized access, alteration, and destruction. These measures include encryption, access controls, and regular security reviews.
4.2 Data Breach Response
- In the event of a data breach, we will notify affected users and relevant authorities as required by law and will take all necessary steps to mitigate the impact.
4.3 Retention
- We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once data is no longer required, it will be deleted or anonymized in a secure manner.
- Your Privacy Choices
5.1 Access and Correction
- You have the right to access your personal information and request corrections if it is inaccurate or incomplete. Contact us at [insert contact information] to make these requests.
5.2 Deletion
- You may request the deletion of your personal information, subject to certain legal and contractual limitations. Upon receiving your request, we will remove or anonymize your information, except where retention is necessary for legal or legitimate business purposes.
5.3 Opt-Out of Marketing Communications
- You can unsubscribe from marketing emails by following the “unsubscribe” link at the bottom of our emails or by contacting us directly. Even if you opt out of marketing messages, we may still send you service-related communications.
5.4 Cookie Preferences
- You can manage your cookie preferences and disable certain types of tracking through your browser settings. Note that disabling cookies may affect website functionality.
- Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect information from children. If we become aware of any such data, we will take steps to delete it immediately. Parents or guardians who believe that their child has provided us with personal information may contact us to request deletion.
- International Data Transfers
General Handy Pro Services operates in Florida, USA. If you are accessing our services from outside this region, please be aware that your information may be transferred and processed in countries with different privacy laws than those in your jurisdiction. By using our services, you consent to such transfers.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we update the policy, the “Effective Date” will be revised, and we will provide notice of significant changes on our website or through other communication methods.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Your privacy is important to us, and we are committed to protecting your information. Thank you for trusting General Handy Pro Services.
